Privacy policy

We collect information you provide directly to us, as well as information generated through your interactions with us. This may include:

• Contact information — your name, mailing or service address, email address, and phone number, including your mobile number.
• Project and service information — details about your project, quote requests, scheduling information, and the contents of messages you send us through our website, by email, or by text message.
• Communications — records of phone calls, emails and text (SMS) messages between you and us, including your consent to receive text messages.
• Payment information — information necessary to process payments. Payment card information is securely handled by our payment processor. We do not store full payment card numbers. No payment information is collected through this website.
• Website usage information — basic technical information such as your IP address, browser type, pages visited, device information, and other standard website analytics.
• Cookies and similar technologies — our website may use cookies and similar technologies to improve functionality, remember your preferences, and analyse website traffic. You can manage your cookie preferences through your web browser settings.

We use your information to:

• Respond to enquiries — provide estimates, answer questions and deliver our contracting services.
• Schedule projects — coordinate appointments, project timelines and service requests.
• Communicate with you — send text messages (SMS), emails and other communications you have requested or consented to receive, including estimates, scheduling, appointment reminders, project updates and customer service notifications.
• Process payments — process payments and maintain accurate business and accounting records.
• Improve our services — operate, maintain and improve our website, services and customer experience.
• Comply with legal obligations — meet applicable legal requirements and protect our rights, property and business interests.

If you provide your mobile phone number and opt in, we may send you text messages related to your project, including estimates, scheduling, appointment reminders, project updates, customer service communications, and other information necessary to provide our services.

Consent and opt-in

We send text messages only to individuals who have provided their mobile phone number and consented to receive them, such as by submitting a form, requesting text communication, or otherwise providing express consent. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency

Message frequency varies depending on your project and your interactions with us.

Message and data rates

Message and data rates may apply based on your mobile carrier and service plan. Integrity Contracting, Inc does not charge for sending text messages.

Marketing messages

We do not send unsolicited marketing or promotional text messages. If we offer promotional SMS messages in the future, they will only be sent with your separate consent, and you may opt out at any time.

How to opt out

You may opt out of receiving text messages at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and discontinue future text communications unless you choose to opt back in. You may opt back in at any time by replying START or by contacting us directly.

Need help?

Reply HELP to any text message, or contact us using the information in section 9, for assistance.

Sharing mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in information and SMS consent are never shared with third parties for marketing purposes.

We may share mobile information only with trusted service providers who assist us in operating our text messaging program, and only to the extent necessary to provide those services on our behalf.

We do not sell your personal information.

We may share your information only in the following circumstances:

• Service providers — with trusted companies that assist us with website hosting, communications, payment processing, scheduling, customer support, project management, accounting and other business operations necessary to provide our services.
• Legal requirements — when required by law, or when necessary to protect the rights, property or safety of Integrity Contracting, Inc, our customers, or others.
• Business transfers — if Integrity Contracting, Inc is involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction.

As stated above, mobile information, SMS consent and text messaging opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.

We retain your personal information only for as long as necessary to provide our services, maintain business and accounting records, resolve disputes, and comply with applicable legal, regulatory and contractual obligations.

When your personal information is no longer needed for these purposes, we take reasonable steps to securely delete, destroy or de-identify it in accordance with applicable laws and our data retention practices.

Depending on your location and applicable law, you may have the right to:

• Access your information — request access to the personal information we maintain about you.
• Correct your information — request that we correct inaccurate or incomplete personal information.
• Delete your information — request deletion of your personal information, subject to applicable legal and business record retention requirements.
• Opt out of text messages — stop receiving SMS communications by replying STOP to any text message.
• Request a copy of your information — request a copy of certain personal information you have provided to us.
• Withdraw consent — withdraw your consent for certain types of data processing where applicable.

To exercise any of these rights, please contact us using the information in section 9.

Our services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us promptly so we can investigate and take appropriate steps to remove the information from our records.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we provide. When we make changes, we will update the effective date at the top of this page and post the revised Privacy Policy on our website.

Your continued use of our website or services after the revised Privacy Policy becomes effective constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or about how we handle your information, please contact us. We welcome questions about this policy and will make reasonable efforts to respond promptly.