Accessibility statement

We treat accessibility as part of building the website, not as something bolted on afterwards. When we rebuilt this site in 2026 we made accessibility a requirement of the design system itself, so that new pages inherit it rather than having to remember it.

We do not claim this website is perfect. We do claim that we will fix what you tell us about, and this page tells you how to tell us.

This website is built to target the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. WCAG 2.2 is the current W3C Recommendation, and Level AA is the level most commonly referenced by regulators and procurement standards.

We describe this website as partially conformant with WCAG 2.2 Level AA. “Partially conformant” means most of the site meets the standard, and we know of specific areas — listed below — that we have not yet been able to confirm. We use that wording deliberately rather than claiming full conformance, because this site has not yet been independently audited.

Specific measures built into this website, each of which you can check for yourself:

• Skip to content. A skip link is the first item in the tab order on every page, so a keyboard or screen-reader user can jump past the navigation instead of walking through it on every page.
• Visible focus. Every link, button and form control shows a clear focus outline when reached by keyboard, including on dark backgrounds, where the outline switches to white so it stays visible.
• Keyboard operation. Navigation, menus, forms and links can be operated with a keyboard alone. There is no keyboard trap.
• Headings in order.Every page has exactly one main heading and a properly nested heading structure, so a screen reader’s heading list is a usable table of contents.
• Landmarks. Header, main content, footer and each navigation region are marked up as landmarks, and the breadcrumb trail marks the current page.
• Colour contrast. Body text, headings, links and interface borders were chosen against measured contrast ratios, not by eye. Body text on white measures roughly 18:1 and the brand red measures roughly 9:1 against white in both directions — comfortably above the 4.5:1 that Level AA requires for text.
• Colour is never the only signal. Errors, statuses and emphasis are conveyed with text or an icon as well as with colour.
• Reduced motion. If your device is set to reduce motion, animations are replaced with a single quiet fade or removed entirely. No content moves without your say-so, and nothing on this site flashes.
• Text and zoom. The layout is fluid and uses relative units, so it reflows rather than breaking when text is enlarged or the page is zoomed.
• Image descriptions. Photographs that carry information have descriptive alternative text written by a person. Images that are purely decorative are marked as such so a screen reader skips them instead of reading out a filename.
• Page language. Every page declares its language, so screen readers use the correct pronunciation rules.

We would rather list these than let you discover them. As of 16 August 2026:

• Some older photographs have no description. This website carries photographs migrated from our previous site, and for some of them we could not confirm what the image actually shows. Rather than guess, we have marked those as decorative so a screen reader skips them. We are writing proper descriptions as we confirm each one.
• This site has not been independently audited. Our assessment is our own. It has not been reviewed by a third-party accessibility specialist and no formal report exists.
• Third-party content. Where a page includes content served by another company — for example a map, or a link out to our Facebook or Instagram profiles — we do not control that content and cannot guarantee its accessibility.

This statement is based on a self-assessment carried out during the 2026 rebuild of this website, covering the accessibility measures listed in section 3 against WCAG 2.2 Level AA.

Self-assessment has limits, and we are not going to present it as more than it is. If a formal audit is commissioned, this page will be updated with its date, its scope and its findings.

If any part of this website is difficult or impossible for you to use, tell us and we will fix it. You do not need to know why it is broken or use any particular words to describe it.

It helps if you can tell us the address of the page, what you were trying to do, and what happened instead — but if all you can tell us is “the contact form does not work with my screen reader”, that is enough to get started.

We aim to respond within five business days, and we will tell you what we are going to do and roughly when. If you need the information on a page in another format — read to you over the phone, or sent as plain text — ask, and we will do that.

If you contact us about an accessibility problem and you are not satisfied with our response, tell us again and ask for it to be escalated to the company’s management using the same phone number or email address above. We would much rather hear about it twice than have you give up.